Job Title: Customer Support Engineering Specialist
Job Type: Contract
Location: remote
Work Authorization: Must be a US Citizen due to government related work
The Customer Support Engineering Specialist is responsible for resolving product, configuration, and application issues/questions. Provide support to customers experiencing application workflow/clinical issues displaying an in-depth client workflow or clinical knowledge and/or technical difficulties displaying in-depth technical knowledge of the technology in the Software Products. Working knowledge of operating system (for example file transfer, etc.). Work in a team, mentor others and be responsible for achieving defined goals. Requires the ability to communicate effectively with customers and coworkers regarding application/technical issues. Follows procedures for reporting application bugs and updating.