Product & Domain Expertise – Understands mobile applications, SaaS based delivery models and troubleshoot/debug issues reported by the customer.
Customer Satisfaction & Risk Management – Maintain a high level of customer satisfaction and take ownership of customer issues reported, seeing problems through to resolution while providing Zimperium’s management with adequate visibility on potential risks.
Roll up your sleeves – Learn everything about the product, validate customer‑specific fixes and releases working with the QA team, and develop technical documentation for specific customer needs.
Customer Advocacy – Gather customer feedback and follow the standard escalation procedures for unresolved product issues and bugs, creating JIRAs for engineering to work on.
Collaborate with internal teams – Work closely with customer success, development and product teams in different...