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Customer Support Engineer - Laser & Integrated Systems – F/M

Company

Exail

Location

Gradignan, Aquitaine

Type

Permanent Contract

#JoinOurCrew

Mission

As a support engineer, you will work within a division
of around 50 people. This dynamic environment brings together a broad range of
competencies including optics, lasers, electronics, computing, system,
instrumentation, mechanics, ultra-high vacuum and atomic physics.

Joining us, you will be part of a worldwide network of over 40 support engineers at
the core of Exail operations. Our team, with diverse technical expertise, works
closely with customersboth remotely and on-siteto support every stage of
product integration and operation.


Your duties and responsibilities

Represent Exail to customers
both internally and externally.

Remote support to customers:

  • Follow-up and respond to all hot-line, hot-mail, and
    customer requests.
  • Document, analyze, report, resolve and record
    customer claims on the database.
  • Internal support:

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