Role Purpose

About This Opportunity

Yarra Trams is seeking Customer Support Employees who are passionate about delivering a high standard of customer service to tram passengers and the wider community. Reporting to the Team Manager, Customer Support, in this role you will:

• Provide accurate, clear, and up-to-date information about the tram network for people travelling or planning to travel
• Support and help facilitate the safe and efficient movement of trams and passengers across the network
• Respond promptly to passenger enquiries and provide effective assistance, ensuring they feel confident, safe, informed, and positive about their journey experience.
• Assist in preventing or resolving issues at stops and/or onboard trams
• Communicate clearly and promptly with other Yarra Trams team members regarding network disruptions or issues that may impact passenger experience
• Support pass...