Customer Support Advisor – Supplier Support

Location: Kemp House, Chawley Park, Cumnor Hill, Oxford OX2 9PH

Reporting To: Team Leader

Job Summary: To provide excellent customer service in our Supplier Support team. Explaining the benefits and processes associated with our service as well as handling enquiries and issues through first line support.

Key Responsibilities

• Build a rapport and strong relationship with customers by advice and support throughout the onboarding process
• Make 40‑50 outbound calls per day to supplier customers to explain the benefits of the scheme; to help them with their registration for the first time; to assist with renewal of their annual subscription
• Accurately log and maintain records of customer contact, activity and outcomes on our CRM system
• Provide accurate and clear information to supplier customers, explaining the benefits and processes involved to complete an online ...