Exciting new contract oportunity working for Banking services client based in Manchester
Description
Customer Support Expert (Contact Centre)
Position Overview: As a Customer Support Expert in our contact centre, you will be the first point of contact for our Customers and Dealers. The primary focus of this role is to provide outstanding customer service via telephone, handling inbound and outbound calls. You will also be responsible for handling customer enquiries via email and other channels as needed, ensuring every interaction results in a positive experience. Position Responsibilities: Provide exceptional customer service while efficiently handling a variety of enquiries primarily through inbound and outbound calls within a contact centre environment. Respond to customer enquiries received through other channels including emails, live chat, SMS, and post. Achieve business targets by efficiently managing call volume and resolving customer issues effectively. Maintain accur...