As the Team Leader of Customer Success, you will manage a team of Account Managers dedicated to support our German speaking clients. Your focus will be to drive client satisfaction, retention, and growth by implementing strategies that enhance the customer experience and ensure success.

The Role

• Lead and mentor a team of Customer Success Managers, ensuring exceptional support for German-speaking clients.
• Develop and execute strategies to improve customer satisfaction, retention, and growth.
• Act as the escalation point for customer issues, ensuring prompt resolutions.
• Analyze customer health metrics to identify trends and improvement opportunities.
• Foster a positive and proactive customer‑centric culture within the team.
• Collaborate with Sales, Product, and Marketing to deliver a seamless customer experience.

Qualifications

• Minimum 1 year of experience in a similar leadership role (ideall...