This is one of our client who is a fast-growing edutech regional startup.

What will you be doing in this role:

• Provide 5-star customer service, including going extra miles for clients, so they can experience exceptional customer experience from us.
• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
• Co-ordinating the communication between clients & product team, work closely with product team in understanding clients' needs
• Work closely with technical team in resolving clients' technical issues
• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals

Requirements:

• You are tech savvy, have good basic Excel & presentation skills.
• You are able to communicate in Mandarin and English (read & ...