This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Specialist with Coffee Experience in Hungary. We are seeking a proactive and experienced Customer Success Specialist to lead and elevate the global customer experience function. This role offers the opportunity to directly impact customer satisfaction, loyalty, and operational efficiency while working in a dynamic, fast-paced e-commerce environment. You will oversee the full customer journey, from onboarding and support to post-sales follow-up, ensuring clients receive exceptional service and guidance. This position combines strategic leadership with hands-on operational responsibility, providing scope for innovation, process improvement, and team development in a collaborative, globally distributed setting. Accountabilities The Customer Success Specialist will: Own the end-to-end customer experience, defining scalable strategies to enhance satisfaction and retention.