Alvéole is seeking a Customer Success Specialist to lead client engagement initiatives in Montreal. Focus on account health and drive platform adoption in this dynamic role.
This first-of-its-kind position at Alvéole empowers you to shape the customer success landscape while directly connecting clients with our eco-friendly missions. Managing a large portfolio, you will prioritize proactive outreach and ensure client needs are fully met. Your insights will be valuable in strategizing for customer retention and satisfaction embedded in our community commitment.
Key Responsibilities:
• Manage tactical re-onboarding to stabilize accounts
• Facilitate transitions for new points of contact
• Adapt services based on client ESG goals
• Ensure active use of the MyHive platform
• Reach out for engagement with potential workshop opportunities
Requirements:
• 3-4 years customer experience, with 1 year in Customer Success
• Experience in managing B2B accounts
• Pro...