You will be responsible for handling hotel booking inquiries and reservations through email, live chat, and phone calls. Provides accurate information about room availability, pricing, and promotions. Ensures excellent customer service by responding promptly, confirming bookings, modifying reservations, and resolving guest concerns.

Responsibilities

• Help guests with planning and booking reservations for Integrated Resort products and services.
• Understand guests’ needs and provide them with personalized solutions.
• Be customer centric with internal and external guests via all communication channels.
• Deliver high touch experience that is aligned with Company Service Strategy to all guests.
• Handle first level complaint with a pleasant disposition.
• Agility to handle services and requests effectively & efficiently.
• Apply logic and high EQ in guest challenges and proactively offer/discuss resolution with a Manage...