Overview

TheCustomerSuccessSpecialist(CSS)willberesolvingcustomerqueries,recommendingsolutionsandguidingusersandcustomerstoprovideOutstandingCustomerExperiences(CX).

Qualifications

• Educational:Allmajors
• Language:English-Intermediate(B2) & Cantonese
• Keyboardskills:Speedgreaterthan50wpmandaccuracyminimum98%
• Listeningskills:Advanceskill
• Speakingtechniques:BasicCSneeded,goodintonation,pronunciationclear,nofillerwords(abletohandleoutboundcall/voiceifneeded)
• Possessatleast1-yearrelevantcustomerserviceexperiencedigital/inbound/outbound
• PriorexperienceinhandlingLiveChat&DigitalTeamorfamiliarwithSocialMedia
• Possessstrongcommunicationskills,includingtheabilitytoconverse,readandwrite(type)effectivelyinthenativelanguage
• Abilitytomultitask,detailorientedandpossessgoodproblemskills
• Customerorientedwithstronginterpersonalskillsandtheabilitytocommunicateeffectivelyw...