Oversee the retention and expansion of WEBFLEET customers, managing SME portfolios in terms of customer experience, adoption, churn, and revenue growth.
Own the complete customer life‑cycle: onboarding, adoption, expansion, and renewal of contracts.
Inspire customer engagement and track long‑term business goals.
Collaborate closely with Sales partner, Sales Support, Customer Support, Marketing, and Sales to raise customer loyalty, identify upsell opportunities, and ensure a great customer experience.
Actively contribute to the improvement of internal processes and procedures.
Serve as the “voice of the customer” within the organization.
Qualifications
Excellent communication, presentation, problem‑solving, and conflict resolution skills, with a focus on translating business requirements into technological solutions.