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Customer Success Representative

Company

FlairsTech

Location

Cairo, Cairo Governorate

Type

Full-time

Job Description: 

  • Develops Healthy Customer Relationship.
  • Acts as a Customer Advocate and point of contact.
  • Upsell services and products with the brand image and achieves expansion targets.
  • Review customer complaints and concerns and seek to improve the customer experience.
  • Achieve a financial target based on customer retention and products and services expansion.
  • Drive Customer Success outcomes by driving adoption and increasing active usage.
  • Conduct periodic touch points to measure customer satisfaction and product deployment levels.
  • Proactively review customer consumption VS purchase to help customers optimize their investment.
  • Drive Customer Success outcomes by driving adoption and increasing active usage.
  • Work with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services to evolve, scale and mature our customers
  • Maintain customer satisfacti...

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