Customer Success Product/Project Manager

Company

Sigma Software

Location

Warsaw, Masovian Voivodeship

Type

full-time

            Job Description

Serve as the single point of accountability for escalations and strategic initiatives
Collaborate closely with account management, product, and engineering teams to remove blockers
Manage incoming requests and escalations, shielding research and engineering teams from disruptions
Identify quick-win improvements and prioritize initiatives for rapid deployment
Translate high-level goals into actionable deliverables with defined owners, timelines, and success metrics
Drive initiatives from kickoff to launch, maintaining visibility of progress across stakeholders
Own and optimize the product request management process
Influence cross-functional teams without direct authority, enforcing commitments and deadlines
Develop deep product knowledge to anticipate issues and align solutions with customer needs

Qualifications

5+ years of experience in project management, pro...
        

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Customer Success Product/Project Manager

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