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Customer Success & Operations Manager

Company

zenova steel pte. ltd.

Location

singapore, singapore

Type

Full-time

Responsibilities
  • Prepare and generate monthly performance and operational reports.
  • versee team members' capability in managing sales leads effectively.
  • Maintain an organized and efficient filing and database system for customer records and service documentation.
  • Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building.
  • Provide insights into customer trends, operational challenges, and improvement opportunities.
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