Onboard customers into Workplace Lifecycle Plus managed services offering to ensure they understand scope, tooling, and support.
Become a trusted advisor to help ensure clients receive value from our products & services.
Collaborate with cross-functional teams for seamless delivery of services.
Facilitate quarterly business reviews with clients to drive service/license adoption.
Build Customer Success Plans, establish critical goals and aid the customer in achieving them.
Maintain awareness of and be able to speak to other managed services with a mix of technology, O365 products, and/or modules.
Support clients with Microsoft agreements and be knowledgeable of how this impacts the Workplace Service they have paid for including co-terming, billing alignment, service license true ups for growth.
Research industry trends and best practices to drive adoption of clients' existing service(s). ...