Fluency in Mandarin or Cantonese mandatory
Tableau or adjacent technology experience required
Role Summary
This CSM will be aligned to the Enterprise Life Sciences (Pharma and Med Tech) customer segment.
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.
Key Responsibilities
Customer Accountability and Value Alignment
Serve as the single point of customer accountability resp...