London (Hybrid – 3 days office / 2 from home)
We’re at an exciting point in our journey and are looking for a Customer Success Manager to play a key role in how we support, retain and grow our education customers.
This is a brand‑new role , created as part of a wider shift in how we operate. We’re moving beyond reactive support and building a more proactive, value‑led Customer Success function, one that truly wraps around customers, understands their day‑to‑day challenges, and helps them get meaningful outcomes from our products.
We provide software solutions into the education sector, supporting schools and trusts using platforms such as Staff Management, Provision Map, Class Charts and MyConcern . Our goal is simple but important: to make teachers’ lives easier, improve visibility for leaders, and support better outcomes for students.
In this role, you’ll own a portfolio of education ...