Client Success Manager

Location: Remote | US or Canada

Salary: $55,000 – $60,000 USD Base + Performance Bonuses

Hours: Flexible | Client-Facing Calls ~10AM–7PM EST

Employment Type: Full-Time

Portfolio: ~30 Client Accounts

Key Responsibilities

Client Onboarding & Launches

• Own the end-to-end onboarding process for new clients — set expectations, establish communication cadence, and ensure a smooth launch
• Introduce clients to the team, tools, and processes with confidence and clarity
• Ensure every new client feels taken care of from day one

Week-to-Week & Month-to-Month Client Management

• Serve as the primary point of contact for your entire client portfolio (~30 accounts)
• Conduct regular check-in calls and monthly performance reviews with clients
• Keep clients informed, aligned, and confident in their ca...