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Customer Success Manager

Company

Ricoh Imaging Europe

Location

North Ryde, New South Wales

Type

Full time

Is this the role for you?

The Role

We’re looking for a proactive and customer focused Customer Success Manager to partner with our Account Executives and play a critical role in strengthening customer relationships, enhancing service delivery, and unlocking growth opportunities across our client portfolio.

This is a highly collaborative role where you’ll act as a key link between our customers, sales teams, and internal specialists, ensuring seamless execution, strong engagement, and measurable outcomes.

 

What you’ll be doing

  • Act as a key point of contact for customers, delivering responsive support and issue resolution
  • Partner with Account Executives to drive customer retention, satisfaction, and account growth
  • Support the sales process through proposal development, contracts, and customer documentation
  • Coordinate customer meetings, service reviews, and follow-ups<...

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