The Mid‑Market CSM owns the relationship and the commercial outcome for a portfolio of growing companies. Accounts arrive already activated, handed over from Implementation with a validated baseline and the basics in place. Your job starts there: turn a live account into a deeply adopted, growing, multi‑product relationship.
This is a relationship‑driven role with a commercial mandate. You are close enough to your customers to understand how their business works, where their spend is going and where it is not yet running through Alaan. You grow wallet share by deepening adoption, discovering new spend categories and bringing more of the platform into each account. Because these are the accounts that become tomorrow's enterprise relationships, you are always working to grow them toward that next stage.
You own a defined portfolio of Mid‑Market accounts and carry the number that comes with them.
What you’ll do