Customer Success Manager

I'm supporting a leading UK financial services customer who are wanting a Customer Success Manager to join them within the next 2-4 weeks. If the below is aligned to you then please reach out right away & apply.

Role Overview

* Senior-level Customer Success Manager / Account Management position with a strong client-facing focus

* Approx. 70% Customer Success / 30% Account Management

* Heavily relationship-led, retention-focused role managing large enterprise clients

* Acts as the main face of Customer Success, owning key client relationships and outcomes

Client Portfolio & Scope

* Manage a portfolio of ~20–25 clients, with a core focus on:

* 10–20 key strategic accounts

* Highly hands-on role with responsibility for:

* Renewals and retention

* Managing challenges and difficult conversations

* Delivering commercial outcomes