Location: London, UK

Office requirement: Hybrid, 3 days per week in the office

Employment type: Permanent

As our Commercial Customer Success Manager you ’ l l:

Be a part of our dynamic global Revenue team reporting to the Senior Customer Success Director. You ’ l l be responsible for helping to implement and execute an account retention plan focusing on driving high renewal rates and client engagement, in-line with GWI ’ s growth strategy across your book of business.

Working with your dedicated set of clients, you will own, promote, and manage relationships with GWI users and decision-makers to ensure they are obtaining maximum value by realizing the full potential of GWI ’ s product offering:

• Own and manage the renewal process, ensuring high renewal rates, across your account portfolio
• Identify opportunities for further account growth and collaborate with Hybrid Account Executives so that they can create a ...