Channel Conversion & Customer Onboarding

• Manage the end-to-end onboarding journey for new clients referred by channel partners, from registration to first deposit/funding
• Deliver excellent customer experience throughout the onboarding process to improve conversion rates across each stage
• Guide customers through account registration, KYC verification, and initial funding processes
• Proactively follow up with clients to ensure timely completion of onboarding milestones
• Identify onboarding bottlenecks and provide recommendations to optimize customer conversion performance

Customer Retention & Relationship Management

• Maintain strong relationships with existing clients to drive engagement and long-term retention
• Support Channel Managers in improving overall revenue generation from existing customer portfolios
• Monitor customer activity and proactively re‑engage inactive or dormant...