Customer Success Manager – IoT & SaaS Solutions (UK Retail Sector)

Sector: Retail Technology / IoT / SaaS

We are partnering with a global technology organisation at the forefront of digital transformation for the retail industry . Their innovative IoT and SaaS solutions empower retailers to optimise in-store operations, drive efficiency, and deliver enhanced customer experiences through connected, data-driven technology.

As a Customer Success Manager , you will be a key member of the Customer Success department, responsible for ensuring the smooth delivery and performance of services for clients across the UK retail sector. You’ll collaborate closely with technical, support, and commercial teams to uphold service excellence, drive customer satisfaction, and nurture long-term strategic partnerships.

Key Responsibilities:

...