At CEDX Systems we build AI workflow automation for the world's most demanding professional services teams. As a customer success manager — emea on our customer success team, you'll own meaningful outcomes from day one in a small, high-output team.

What you'll do

• Own a portfolio of customers — their adoption, expansion, and retention
• Run business reviews, identify risk early, and drive renewal outcomes
• Be the loudest internal voice for the customer's actual experience
• Partner with product on roadmap signal and with sales on expansion

What you need

• 3+ years in CS / account management at a B2B SaaS company
• Comfortable owning renewals, expansions, and risk conversations
• Strong project management and exec presence
• Customer-obsessed without being a yes-machine
• Competitive base + equity in a fast-growing AI company
• Flexible PTO + paid parental leave