Customer Success Manager

Company

Remotedxb

Location

dubai, dubai

Type

Full-time

            Responsibilities Take ownership of mid-market accounts following implementation to build clear adoption and growth plans 
Drive deep product adoption across spend categories, cards, users, and accounting integrations 
Grow wallet share by discovering new spend categories and shifting more customer spend onto the platform 
Build trusted relationships with finance and operations stakeholders to understand evolving business needs 
Run regular business reviews to quantify Alaan's impact and anchor the relationship to value 
Own retention and renewals end-to-end, carrying a net revenue retention target 
Cross-sell the Alaan product suite by identifying new problems that our products can solve 
Act as the voice of the customer to provide structured feedback for the product roadmap 
Requirements 4+ years of experience in customer success, account management, or a similar role owning a commercial nu...
        

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Customer Success Manager

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