At Growmodo, we help fast-growing companies by connecting them with global talent while supporting the careers of creative and tech professionals. We're driven by fostering growth, building strong relationships, taking ownership and a passion for delivering a “WOW” experience daily.
**The Role**:
**Working Hours**: Mondays - Fridays, 8am-5pm Eastern Standard Time
We’re looking for a **Customer Success Manager** who thrives on structure, data, and making customers stay. You'll manage a portfolio of 50+ low-touch accounts, ensuring high satisfaction and long-term retention through proactive engagement, metrics-based decision-making, and automated lifecycle journeys. You’ll work across SaaS-style and creative service accounts, using your fluency in subscription health metrics to reduce churn, increase NRR, and scale what works.
**About You**:
You're a retention-first operator, not a reactive account manager.
You
- Know that Customer Success isn’t support—it’s lifecycl...