Position Overview
The Customer Success Manager (CSM) is responsible for ensuring successful adoption, retention, and long-term value for customers.
This role acts as the primary post-sales contact for a portfolio of strategic customers, including customers transitioning from an acquired business into the broader Customer Success model.
The CSM owns the post-sales customer relationship, acting as a trusted partner who ensures customers achieve measurable outcomes, feel well supported, and continue to grow with the platform.
The role is customer-led rather than sales-led and requires strong commercial awareness and close collaboration with Sales to support renewals and expansion where genuine customer value exists.
Key Responsibilities
Customer Relationship Ownership