Description
The Customer Success Engineer is responsible for providing high-quality, comprehensive technical support for the Pathify platform. In this dynamic role, you'll need to demonstrate exceptional customer service and troubleshooting skills. A passion for problem-solving, technology, and helping others is essential to promote customer success.
Key Responsibilities
Essential Functions
- Diagnose, debug, and resolve complex application, integration, and data issues that surpass Tier 2 capabilities.
- Own the troubleshooting of SAML SSO configurations and API-driven integrations.
- Manage and validate complex file provisioning workflows, including structured data files (CSV, JSON, XML) and secure automated transfers via SFTP.
- Read and interpret JavaScript/scripting languages and system logs to pinpoint the root cause of unexpected platform behavior.
- Partne...