About Commonwealth Joe Commonwealth Joe Coffee Roasters is the leading provider of cold brew on tap in kegs in the United States.

We manufacture in Beltsville, Maryland, operate a flagship cafe in Arlington, Virginia, and serve hundreds of thousands of end customers across offices and hospitality locations in the DMV, the NY Tri-State area, and 30 states nationwide.

We are a fast-growing company with a team that takes pride in great coffee, great service, and getting things right for our customers.

The Customer Success team is the front line of that promise.

About the Role The Customer Success Associate is the daily voice of Commonwealth Joe to our corporate office and hospitality customers.

This is a customer support-forward role:

• you will spend most of your day picking up the phone, replying to emails, resolving issues, and making sure every customer feels heard, helped, and valued.


• Beyond support, ...