Monitoring and analyzing how clients are using our platform, including content access and engagement metrics.
Identify trends and behaviors in client activity and create personalized content recommendations that align with their interests and needs.
Actively communicate to clients and keep them informed about new content releases platform updates, features, and events through emails or newsletter, ensuring they remain engaged.
Coordinate with various internal stakeholders to address client inquiries and concerns, ensuring timely and effective resolution.
Address and resolve any platform-related issues to maintain a positive client experience and satisfaction.
Share insights and feedback with internal teams to support ongoing improvements in content offerings and client interactions.
Your Qualifications
At least 3-5 years of experience in roles involving client cor...