A Day in a Life of a Customer Solutions Specialist

• Customer Engagement & Sales
  • Build strong customer relationships by welcoming and engaging customers in person, over the phone, and by email.
  • Interview customers to understand their financial and personal needs to match them with the appropriate financial, leasing, and/or service product solution.
  • Transparently communicate lease and credit terms and conditions and educate customers on credit-building opportunities.
  • Maximize sales of goeasy’s financial services and home goods through methods such as cross-selling.
• Account Management & Collections
  • Manage customer accounts, including opening new accounts, updating records, processing payments, and monitoring overdue accounts.
  • Perform administrative duties and secure all required information to fulfill customer contracts for products and services, including evaluating applicant’s ...