Customer Service Specialist – Abbott Rapid Diagnostics

Role is primarily responsible for ensuring customers receive an excellent service when making bookings, receiving results and responding to queries for our Occupational Health business. This role requires you to work in line within standard operating procedures and ensuring all KPIs are achieved.

Responsibilities

• Manage and respond to customer queries about our Occupational Health services, ensuring that a high level of customer services is delivered at all times.
• Complete bookings for our Occupational Health services and provide support to our customers booking our services.
• Source resource, open clinics and manage clinic schedules for our Occupational Health services, as requested by our customers.
• Liaise with third party suppliers who provide some services to our customers on behalf of Abbott to ensure smooth running of clinics.
• Issue results to our customer...