Customer Service Representative



Location: Cebu City

Experience Required: Minimum 4 Year

Employment Type: Full-Time



Job Summary



We are looking for a dedicated and customer-focused Customer Service Representative to join our team in Cebu. The ideal candidate has at least 4 year of customer service experience and is passionate about delivering excellent support and resolving customer concerns efficiently.



Key Responsibilities

Handle customer inquiries via phone, email, or chat in a professional manner

Resolve customer complaints and provide appropriate solutions

Maintain accurate records of customer interactions and transactions

Provide product and service information to customers

Escalate complex issues to the appropriate department when necessary

Meet performance metrics and customer satisfaction targets



Qualifications

Minimum of 1 year experience in ...