Job Summary

We are seeking a Customer Services Consultant with exceptional communication skills to fulfill Level‑1 support duties at the Contour‑Lahore office as part of the North America region Customer Support team serving DIS clients.

Job Responsibilities

• Act as the first line of communication with clients, focusing intently on customer satisfaction and relationship management.
• Create tickets in our ticketing system following process.
• Resolve user knowledge‑caused issues and other configuration, troubleshooting and software installation issues.
• Monitor incidents, prioritize and respond as appropriate.
• Troubleshoot tickets for level 1 support.
• Communicate with customers via email and phone and walk through troubleshooting steps.
• Constantly gather product knowledge to enhance support experience and share with team.
• Ensure ongoing customer satisfaction through timely response and resoluti...