Your Role

Our Concierge Customer Experience Teams receive incoming telephone calls from BSC’s top tier customers. Our agents are trained to go above and beyond, providing high quality, white glove, one stop shop service. The Customer Services Concierge Support, Intermediate will report to the Operations Manager. In this role you will uphold our mission of providing a service worthy of our family and friends. Our members look to you to help them navigate healthcare, providing empathy and advocacy. You are empowered to provide members with peace of mind that their current issue is resolved and that none are on the horizon.

The Concierge Call Center is open days a week, : – : , including most holidays. If hired, you will be required to attend and complete paid, mandatory training remotely. You must attend training each day for hours, totaling hours per week for the required training period. Training hours are : Mon-Fri. After completion of training, agents ma...