Salary: £8.00
Hours per week: 37
Contract type: Apprentice
As a Customer Services Advisor Apprentice at Luton Council, you will play a key role in supporting residents and customers by resolving and processing a wide range of enquiries and service requests across council services. You will learn how to identify and understand customer needs while delivering a professional, polite and customer‑focused service to both internal and external customers.
The role will involve using a variety of ICT systems to maintain and update customer records, produce accurate service requests and create concise written reports following customer conversations or interviews. You will also be responsible for verifying customer identification in line with data protection requirements and escalating any potential fraudulent activity to a Team Leader or Supervisor.
You will develop valuable communication and problem‑...