Smoothstar Tech is hiring qualified candidates for work from home customer service position with TXU Energy . Agents will serve customers by providing product and service information; resolving product and service problems.
Customer Service Representative Job Duties:
Review, analyze and respond to customer billing inquiries.
Resolve customer issues or questions
Attempt to save customers who may be moving, unhappy with the plan or current rate
Quickly identify customer needs in first few minutes of the call to offer the appropriate plan
Accurately enroll the customer in the correct plan
Customer Service Representative Job Qualifications:
1 year of customer call center, retail or helpdesk experience.
Strive to resolve the customer issues on the first call
Demonstrate knowledge of TXU Energy processes and policies.