Become a Customer Service Training Program Specialist at FedEx, focusing on training development and performance improvement solutions. Lead efforts in program analysis and implementation.
This senior position involves collaborating with Learning and Development to assess training needs and ensure the Customer Service training programs meet operational standards. You will act as a subject matter expert, guiding training content updates and mentoring other training positions. Analyzing service performance and leading application tests will be crucial to enhancing team efficiency.
Key Responsibilities:
• Analyze and assess training program effectiveness
• Develop and execute recurrent training modules
• Ensure training content is up to date
• Provide mentorship for fellow training professionals
• Oversee testing of global desktop applications
Requirements:
• College Diploma or Equivalent
• 3 years of business and call center experience
• 2 years of traini...