🍁 SearchCanadaJobs.com
☰ MENU
Explore Roles
Reach Candidates
Packages & Costs
Full FAQ List
Customer Service Trainer (Call Centre) #ESY
Company
RECRUIT EXPRESS PTE LTD
Location
singapore, singapore
Type
Full-time
Responsibilities
Build and execute learning strategies and training program
Evaluate individual (new and existing), organization and program training and development needs
Translate requirements into trainings program (classroom or online) through variety learning methods
Implement various learning methods (e.g. OJT, e-learning, simulation etc) during training program to achieve knowledge retention
Assess training effectiveness to ensure incorporation of taught skills and techniques into staff work behavior
Report training progress
Assist to capture new processes and information into the knowledge portal
Maintain the content in the knowledge portal are up-to-date by liaising with various stakeholders
Proactively review the content to improve effectiveness and user friendliness to promote FCR (First Call Resolution) and CSAT (Customer Satisfaction)
Requirements
...
🍁 Ready to Apply?
Take the next step in your Canadian career
Apply Now