Extensive experience in Customer Service/Tech Support role in a BPO/Shared Services and related industries
Experience in actual people management in customer service set-up in a BPO/Shared Services and related industries. Must be an actual Team Lead/Manager and have direct reports and has great exposure with performance management and related tasks
Experience in IT Service Management systems, such as Service Now, and Contact Center Solutions and related tools
Experience working on North America accounts and shift is preferrable
Experience with Healthcare account is an added plus but not required
Must be willing to work on a fixed night shift schedule (M-F US Business Hours, 9pm/10pm/11pm start times)
Hybrid Set-Up reporting out our Makati Office 1-3x a week as necessary