Become a vital part of our team as a Bilingual Customer Service Support Specialist. Engage with customers and distributors, ensuring seamless transaction processing and inquiry management in a remote setting.
This one-year contract role serves to uphold high service standards. You'll interact with customers via phone, using your bilingual skills to resolve issues promptly. Familiarity with tools like Outlook and SAP will aid you in streamlining service delivery.
Key Responsibilities:
• Process and manage customer transactions
• Handle calls from distributors and customers
• Provide accurate information to internal teams
• Collaborate to improve order processes
• Navigate a fast-paced, high-volume call environment
Requirements:
• College or University diploma/degree
• Bilingual proficiency in French and English, both written and spoken
• Capacity to manage multiple tasks effectively
• Fast and accurate keyboard and data entry skills (min 30 wpm)
• ...