Processes and monitors customer orders through ERP/CRM systems, from order receipt to shipment, ensuring accuracy, timely delivery, and high service standards.
Serves as the first point of contact for customers, providing timely and professional responses to inquiries regarding product availability, order status, delivery timelines, and any other customer needs and concerns.
Works closely with Warehouse, Sales, Marketing and Supply Chain teams to ensure smooth order fulfillment, track inventory, and resolve any issues related to stock or delivery.
Handles returns, exchanges, or product recalls in compliance with company policies.
Ensures that all customer service activities comply with local and global regulations, industry standards, and company policies, particularly around product safety and quality.
Develops and maintains strong relationships with customers through high-quality service and personalized communication