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Customer Service Support 3

Company

Copeland

Location

Pune, Maharashtra

Type

Full time

In This Role, Your Responsibilities Will Be:

  • Act as the interface between factories, sales offices (LBPs), and customers for KOB and Tier- orders, with the authority to resolve order-related issues. 

  • Proactively manage customer accounts and backlog for the assigned region, with the authority to escalate critical issues affecting delivery. 

  • Forecasting & Achieving the Sales POR commitment for the assigned Region/ Backlog 

  • Handle all post order dispute with effective cross functional communication. Identify and support continuous improvement initiatives in order management 

  • Customer co ordination for small orders like checking on payment collection, shipment arrangements and preparing shipment documents. 

  • Co ordinating with internal stake holders multilanguage cross support team to do sales recognition in system. 

  •  Planning & Execution: 

  • Proactively co...

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