Responsibilities

• Oversees the daily workflow and scheduling of telemarketing staff.
• Motivates and supports agents through feedback and communication
• Prepares monthly and annual performance reports.
• Maintaining documentation about customer service department activities.
• Monitoring the performance of customer service staff.

Qualifications

• Bachelor's Degree or equivalent and at least 3 years of working in customer service, a supervisory role, or in a call center is required.
• Experience with coaching, training, and motivating employees is required
• Outstanding communication skills, both written and verbal.
• Strong computer skills and excellent time management skills