Job Description

We are seeking a results‑driven and technically skilled Customer Service Supervisor to lead frontline support operations, optimize performance metrics, and ensure exceptional customer experience delivery. The ideal candidate will have strong leadership capabilities, data‑driven decision‑making skills, and hands‑on experience managing customer service teams in a fast‑paced environment.

Responsibilities

• Handle customer calls via phone, email, or chat.
• Provide accurate information about products/services to international clients.
• Resolve customer concerns efficiently and professionally.
• Document interactions accurately in the system.

Requirements

• High school graduate or above.
• Positive attitude and customer‑focused mindset.
• Basic computer skills and ability to learn new systems.
• Competitive salary with international account premium.