How You'll Make An Impact

Provides customer service to variety of customers over the telephone. Responsible for the servicing of existing clients – identifying and assessing customer needs to achieve satisfaction. Receives and responds to customer service inquiries both written and verbal. Follows up on customer issues, researches problems and processes documents necessary to ensure a successful resolution. Provides accurate, valid and complete information by using the right methods/tools. Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures.

About You

Requirements:

• High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills.

Preferred:

• Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.

Behaviors:

• Good...