Building and nurturing relationships with customers through inbound calls and emails understanding their travel and currency needs and customizing their experience accordingly.

Assisting in resolving Travelexrelated queries including providing rates store details and additional information on products and services.

Receiving and addressing customer complaints whether directly through phone/ email or via branches

Ensure customer complaints are managed without bias ensuring transparency and honesty in all communications.

Ensure Customer complaints are resolved within the agreed turnaround times.

Maintaining a separate register to record all complaints regardless of their nature.

Assess customer happiness based on post complaint resolution survey results and provide feedback to management to improve service levels standards.

Ensure Consumer Protection Regulations issued by the Central Bank of UAE are implemented across the UAE ...